FAQs

Q : What is the concept ?

The concept is about securing information from damage and mishandling

Q : How does it help ?

CRC provides right information to the right person at the right time.

Q: What is the guarantee of security ?

We believe – “Precaution is better than cure”. We have taken all possible measures to protect any mishap.

Q : How does it help ?

CRC provides right information to the right person at the right time.

Q : What is the concept ?

The concept is about securing information from damage and mishandling

Q : How does it help?

CRC provides right information to the right person at the right time.

Q: What is the guarantee of security ?

We believe – “Precaution is better than cure”. We have taken all possible measures to protect any mishap.

Q : What is the guarantee of secrecy ?


• No unauthorized entry to the DSC
• Only authorized persons are given access to an account
• There is a 24 hrs security guard
• The entire DSC is under CCTV surveillance
• All our employees undergo police verification prior to appointment

Q : What are the cost implications ?


The costs are of 3 types :
- One time charges – charged on a per carton basis
- Monthly charges – charged on a per carton basis
- Retrieval charges – charged on per retrieval basis

Q: How will I retrieve ?

The data can be retrieved through a written request

Q: What are the on-road security measures?

The vehicles used in the transportation are covered & escorted. All essential security equipments are installed in the vehicle. The vehicle is insured.

Q: What are the chances of information being mishandled by employees ?

All the employees are on the pay-rolls of the company. Nothing is outsourced. All the employees recruited, compulsorily go through the police verification.

Q: Chances of mislocating files by CBSL employees ?

With systems in place, all chances of files being refilled into the same carton as the barcode on the file is linked to the carton barcode.

Q: Chances of selling information by CBSL employees ?

The entire DSC is under CCTV surveillance. The activities taking place inside the DSC gets recorded and studied. No data copying gadgets are allowed inside the DSC.

Q: What are your liabilities in case of any mishap ?

We are not insurers neither we are charging any premiums. We charge you for space and maintenance, and we provide the same. However, we have taken utmost care to protect your record from damaging factors without charging anything extra. Hence, in case of any loss - force majesure, we will not be liable to any revenue penalty.

Q: What are the standards of CBSL’s facility ?

Our DSCs are of the highest standards with all latest equipments and technology in place. Our DSCs have robust infrastructure and are seismic resistant.

Q: Can I retrieve the file whenever I want ?

Yes sure. The file can be retrieved by an authorized person.

Q: What is the operation procedure and how do you locate a file?

CRC team takes delivery of the documents. It is followed by classification, categorization, segregation, indexing, collating and putting in files. Then cartons are transported to the nearest Record Centre. Each file and each carton is bar-coded. Documents that need digitization are kept separate and scanned at the Record Centre and entered into a database

Q: What are the tats for retrieval ?

Normally, it is 24 hours and on urgent basis it is within 5 hours

Q: Where does CBSL operate ?

CBSL operates Nationwide. Currently we are present in 18 locations.

Q: How long has CBSL been in business ?

We have been operating as a group since 1974 and we are in RMS since 2005

Q: Who are CBSL's customers ?

Our major customers are PNB, SBH, Airtel, A.C. Neilson etc.

Q: How does CBSL prevent and plan for disaster ?

We have a disaster management policy in place

Q: What are CBSL's values ?

Our foundation is based on these core values – People, Profit and Perfection

Q: How will CBSL determine which record management solution fits my company’s needs?

We will study your current pattern and the industry requirements. Based on the complete study we will tailor our services to suit your requirement

Q: What if I need access to my original documents ?

All you have to do is – send us a written request through mail or fax

Q: What is the difference between CBSL’s physical and digital document management solutions?

Physical document management is hard copy storage whereas digital document management is conversion of hard copy into soft images, which can be accessed at any point and does not take much storage space.

Q: Why should I convert my files and records to digital format?

This is a onetime activity, which would ensure keeping the information intact for ages. Since it will in the form of images, not much space for storage would be required. This can be accessed by any authorized person from anywhere.

Q: What are the steps entailed in converting files to digital format?

The following are the steps involved in converting files to digital format Study – open binding - uncliping - batch making – scanning – image qc – cleaning – indexing - storage

Q: How does CBSL identify and track my files ?

We do it through dedicated software developed in-house

Q: What are CBSL’s secure destruction services ?

We ensure confidential destruction i.e we shred the papers, and then put it into pulp conversion machines. After destruction, we would issue a certificate too.

Q: Why should I use CBSL for my secure destruction needs ?

We ensure confidentiality and also issue you a certificate which holds good in the court of laws

Q: Why should I choose CBSL for my information management needs ?

If you are a small, medium or large enterprise, an institution, a lawyer, a chartered accountant or a government organization and have been in business for some time, you have accumulated documents that have to be stored and cannot be destroyed according to legal requirements. It makes sound business sense to outsource this service to a professional like us.

Q: Isn’t “information management” just for large corporations ?

No – every organization has information to be stored irrespective of its size. Space is not the only issue in record storage, proper management of these records is also important.

Q: Is there any online or web based support ?

Web access is possible through dedicated login id.

Q: Does CBSL have own or rented facility ?

Both – few owned and majority on rent which are taken on long lease

Q: Do you have document insurance ?

You may take insurance through us or from outside. Declare a value to your document and pay a premium

Q: Is your facility insured ?

It is taken care of by CBSL

Q: How many files come in a carton ?

5 Box(LAF) files in one carton.

Q: What is the quality of the carton ?

High quality 5 ply corrugated box.